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Document Delivery : Document Delivery

What is Document Delivery?

Document delivery is a service where we find resources available at the TTU library for the TTU students, staff and faculty.

What if the book I need is checked out?

In this instance, we will send the request to our borrowing department to try and borrow the item from another school.

The book or article I need is located at remote storage; how can I get it?

Requests for items from the remote storage facility come through Document Delivery and we will do our best to locate the item and retrieve it from remote storage.

Document Delivery Statuses

Awaiting Document Delivery Processing: These items are being processed to see if the items are in available in our stacks.

Awaiting DD Stacks Searching: These items are waiting to be searched for in the Stacks.

Awaiting DD Scanning: These items are waiting to be scanned and sent to the patrons electronically.

Awaiting Delivery: These items are waiting to be delivered to Faculty and Distance patrons.

Awaiting Patron Response: These items are awaiting a response from the patron for further information.

Awaiting Online Processing: These items are being located through our electronic databases to be delivered to patrons electronically.

Awaiting Acquisitions Processing: These are items Faculty members are requesting for purchase.

Purchase Request Held Locally: These items are purchase requests that are currently held by TTU library.  

On Order Awaiting Arrival: These are items purchased for Faculty members that we are waiting to arrive.

In DD Stacks Searching: These items are currently being searched for in our stacks.

In Transit to Pickup Location: These items are being shelved in our office.

Awaiting Doc Del Customer Contact: These items have been placed on our shelves and are ready for the patron to retrieve.

Request Finished: These items are completed.

Delivered to Web: These items have been delivered to patron’s Document Delivery account electronically.

Cancelled by ILL Staff: These items have been cancelled for specific reasons.

Common Emails

Requested Loan has Arrived: Your requested item is available for pickup. The reshelf date is when the book will be put back into the library stacks. If you are Faculty, this item will be delivered to you. If you are Distance, this item will be mailed to the address we have on file.

Requested Item Delivered Electronically: Your request has been delivered to your Document Delivery account. You can find these items in your Document Delivery account under “Electronically Received Articles.”

Copyright Issues: This item exceeds the amount we can scan due to copyright issues. In this case, we hold the book in our office for you to come pick up.

Electronic Book: This title is available electronically. The email will contain a link as well as instruction on how to access the book electronically.