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University Libraries Assessment

What the Libraries Offered when Closed during the COVID-19 Pandemic

What was offered when the Libraries were closed or had limited access from March - December 2020

During the recent pandemic of 2020, the Libraries facilities had to close from March 26-July 7, however, service to the Tech community did not stop. The Library still provided the following services.

  • Access to electronic resources including 400 databases, almost 1 million ebooks, and approximately 191,0000 journals, newspapers, and periodicals was available 24/7.
  • From March 1st to July 31st, Librarians were able to address 1049 eQueries. This included 264 questions submitted by patrons, 613 chat sessions, and 172 text messages. In addition, 1163 library FAQs were consulted.
  • The Guides (also called LibGuides) offered by the librarians, to aid in research, saw a 24% increase in the number of views and a 21% increase in the number of users. 
  • Librarians conducted 52 workshops, mostly online, with 1129 participants. The number of participants represents a 41% increase over last year.
  • The Document Delivery/Interlibrary Loan services continued to provide needed materials via electronic form. From April through July, researchers received 1301 ILL loans and 5975 articles.
  • The Document Delivery services provided curbside pickup of library materials. Requests could be made online and then delivered to the user's vehicle.

Of special note on service to the community. During the pandemic, the Makerspace personnel worked on special projects to serve the local medical community. This was in addition to continuing to serve the TTU community. The Makerspace area printed 2042 face shield brims, using 77kg of 3D print filament and taking 3200 hours of printing time. They also printed 343 ear savers so the N95 masks would fit the medical personnel better.